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Certification

The quest for a reliable Interim Executive to lead change management

Change & Transformation

About the company

This market-leading organization is active in the inspection, certification and conformity assessment business. Its team of nearly 2000 accredited professionals ensure safety across multinationals and SMEs on a daily basis.

Industry: Inspection & certification services

Project duration: 5 months

 

Challenges

After a major business reorganization, the management was urgently looking to fill a temporary Operations Manager position to lead a team of 146 employees through a transitioning period, until a full-time hire could be made. Safeguarding business continuity, facilitating cooperation and providing leadership were crucial requirements.

In addition, the board had established a number of key objectives:

  • Improving order-to-cash lead times,
  • Analysis and improvement of billable rate,
  • Introduction of value-based pricing for billable employees.

 

Solution

Essensys Executive Interim Manager Jef V. set to work and delivered on the Essensys core values by introducing a temporary Executive Operations Manager within three working days.

Within the 5-month framework of the assignment, our Executive Interim Manager successfully implemented a number of changes:

  • Implementation of new meeting structure - operations & team meetings, one-on-ones, etc. - to improve communication and employee engagement, with emphasis on ownership and accountability,
  • Improvement of process consistency and introduction of KPIs,
  • Employee reshuffle to optimize employee satisfaction and improve billability.

 

Results

Thanks to a perfect corporate fit between the selected Executive Interim Manager and the business, the Business Transformation Manager appointed by Essensys overachieved on the targets that were set:

  • Improved operational readiness: 30% WIP invoicing decrease, improved margins and better utilization rate,
  • Foundational framework for value-based pricing,
  • Straightforward handover to new, full-time Executive Manager.

 

Company info

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Essensys is the Belgian market-leader in providing Executive Interim Management to organizations with improvement and transformation needs.

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